This Privacy Policy explains how we, PT Sansara Development Group (“We”), collect,
store, use, process, control, transfer, disclose, and/or protect your Personal Information. This
Privacy Policy applies to all users of the application, website sansaradevelopment.com and/or
any derivative websites managed by Us, the content provided by Us, collectively referred to as
the (“Application”), as well as the use of services available on the Application (“Services”),
unless otherwise stipulated in a separate privacy policy.
Please read this Privacy Policy carefully to ensure that you understand how we process your
data. This Privacy Policy covers the following matters:
1. Personal Information We Collect.
2. Use of Personal Information We Collect.
3. Disclosure of Personal Information We Collect.
4. Retention of Personal Information.
5. Access to and Correction of Personal Information.
6. Where We Store Your Personal Information.
7. Security of Your Personal Information.
8. Changes to This Privacy Policy.
9. Acknowledgment and Consent.
10. Anonymous Data.
11. Third-Party Platforms.
12. How to Contact Us.
1. Personal Information We Collect.
We collect information that identifies and/or may be used to identify, contact, and/or locate
a person and/or device associated with such information (“Personal Information”).
Personal Information includes, but is not limited to, full name, date of birth, gender, email
address, and identification details in the form of a Population Identification Number (NIK).
We may collect information in various forms and for various purposes, including purposes
permitted under applicable laws and regulations.
Information We Collect Directly From You and/or Your Mobile Device.
When you access information and need to conduct data transactions with Us through the
Application, you must provide Us with certain Personal Information, including your full
name, Population Identification Number (NIK), telephone number, and valid personal
email address.
Information Collected Whenever You Use the Application and/or Visit Our Website.
o Every time you use the Application and/or visit our website, we may collect certain
technical data relating to your use, such as your Internet Protocol (IP) address,
information about previously or subsequently viewed webpages, the duration of each
visit/session, device identifiers or Media Access Control (MAC) addresses, and/or
other device information, including information regarding the manufacturer, model,
and/or operating system of the device you use to access the Application and/or our
website.
o When you use the Application and/or visit our website, certain information may also
be collected automatically through the use of cookies. Cookies are small data files
stored on your computer and/or mobile device. We use cookies to track user activity
for the purpose of improving the user interface and/or user experience. Most mobile
devices and/or internet browsers support the use of cookies; however, you may adjust
the settings on your mobile device and/or internet browser to reject certain types of
cookies and/or specific cookies. Your mobile device and/or browser may also allow
you to delete any cookies that have previously been stored. However, doing so may
affect the functionality available on our Application or website.
o Whenever you use the Application through a mobile device, we will track and collect
your real-time geographical location information. In certain cases, you may be asked
or required to activate the Global Positioning System (GPS) on your mobile device to
enable Us to provide you with a better experience when using the Application (for
example, to provide directions to a particular location). You may temporarily disable
geographical location tracking on your mobile device. However, this may affect the
functionality available on the Application.
Information Collected From Third Parties.
We may also collect your Personal Information from third parties, including
Central/Provincial/Regency/City Governments and/or other parties that provide services
to Us, collect Personal Data and/or perform tasks on Our behalf, and/or with whom We
cooperate. In such cases, We will only collect your Personal Information for and/or in
connection with the purposes involving such third parties and/or the purposes of Our
cooperation with such third parties, depending on the circumstances.
Information About Third Parties That You Provide to Us.
You may provide Us with Personal Information relating to other third-party individuals,
including Personal Information relating to your spouse, family members, friends, and/or
other individuals. You must obtain their consent beforehand to do so. Please refer to
“Acknowledgment and Consent” below for further information.
2. Use of Personal Information We Collect.
We may use the Personal Information collected for the following purposes and for any
other purposes permitted under applicable laws and regulations (the “Purposes”):
1. We may use your Personal Information:
• to identify and register you as a user and to administer, verify, deactivate, and/or
manage your account;
• to facilitate or enable any verification that We deem necessary before providing
Services to you;
• to communicate with you and/or send you information relating to your use of the
Application;
• to notify you of any updates to the Application and/or changes to the Services
provided;
• to process and/or respond to inquiries and suggestions received from you;
• to maintain, develop, test, improve, and/or personalize the Application to meet your
needs and preferences as a user; and
• to monitor and/or analyze users’ activities, behavior, and/or demographic data,
including their habits and/or use of the various Services available on the
Application.
2. We may also use your Personal Information more generally for the following
purposes, although in certain cases We will act reasonably and will not use your
Personal Information beyond what is necessary for such purposes:
• to carry out processes and/or functions related to the Services;
• to monitor the use of the Application and/or manage, support, and improve the
performance, development, user experience, and/or functionality of the
Application;
• to provide assistance in connection with and/or resolve technical difficulties and/or
operational issues relating to the Application and/or Services;
• to generate statistical information and/or analytical data for testing, research,
analysis, service development, and/or cooperation purposes;
• to prevent, detect, and/or investigate any prohibited, illegal, unauthorized, and/or
fraudulent activities; and
• to enable Us to comply with all obligations under applicable laws and regulations,
including but not limited to responding to regulatory requests, investigations,
and/or directives, complying with filing, reporting, and/or licensing requirements
under applicable laws and regulations, and/or conducting audits, due diligence, and
investigations.
3. Disclosure of Personal Information We Collect.
1. We may disclose or share your Personal Information with Our affiliates and other
parties for the following purposes and for any other purposes permitted under
applicable laws and regulations:
• where required or authorized by applicable laws and regulations, including but not
limited to responding to regulatory inquiries, investigations, or guidelines, and/or
complying with statutory filing and/or reporting requirements, for the purposes
specified under applicable laws and regulations;
• where instructed, requested, required, and/or permitted by the competent
Government authorities, for the purposes specified in applicable Government
policies, regulations, and/or laws and regulations;
• where any legal proceedings of any kind arise between you and Us, or between you
and another party, in connection with and/or relating to the Services, for the
purposes of such legal proceedings;
• in connection with any verification process required by Us and/or third parties
before providing Services to you and/or registering you as a user;
• in an emergency involving your safety, for the purpose of addressing such
emergency; and
• in circumstances relating to your health or the public interest, We may share your
Personal Information with competent Government authorities and/or other
institutions designated by competent Government authorities and/or cooperating
with Us, for contact tracing, supporting Government initiatives, policies, or
programs, public health purposes, and/or other purposes reasonably required.
2. Where Personal Information does not need to be associated with you, We will make
reasonable efforts to remove the association between such Personal Information and
you as an individual before disclosing and/or sharing such information.
3. We will not sell or rent your Personal Information.
4. Except as provided in this Privacy Policy, We may disclose and/or share your Personal
Information if We notify you and/or have obtained your consent for such disclosure
or sharing.
4. Retention of Personal Information.
1. Your Personal Information will only be retained for as long as necessary to fulfill the
purposes for which it was collected and/or for as long as such retention is required
and/or permitted under applicable laws and regulations. We will cease retaining
Personal Information and/or remove the association between such Personal
Information and you as an individual as soon as We determine that the purpose for
collecting such Personal Information no longer requires its retention and/or such
retention is no longer legally necessary.
2. Please note that some of your Personal Information may still be retained by other
parties, including certain Government institutions. Where We share your Personal
Information with competent Government institutions and/or other institutions
designated by competent Government authorities or cooperating with Us, you agree
and/or acknowledge that the retention of your Personal Information by such
institutions will be subject to their respective data retention policies. Information
communicated between users and competent Government authorities and/or other
institutions designated by competent Government authorities and/or cooperating with
Us, through means other than the use of the Application, may also be stored in various
ways. We do not authorize the storage of Personal Information in such ways and shall
not be responsible to you in this regard. We shall not be responsible for the retention
of your Personal Information by such parties. You agree to release Us from liability
for any unauthorized retention of your Personal Information.
5. Access to and Correction of Personal Information.
1. Subject to applicable laws and regulations, you may request access to and/or
correction of your Personal Information held and controlled by Us by contacting Us
using the contact details provided below.
2. We reserve the right to refuse your request to access or correct some or all of your
Personal Information held or controlled by Us if such refusal is permitted and/or
required under applicable laws and regulations. This includes circumstances where
the Personal Information may contain references to other individuals or where the
request for access and/or correction is, in Our opinion, irrelevant, frivolous, and/or
burdensome.
6. Where We Store Your Personal Information.
1. When you use Our Application and Services in another country where Our Application
is accessible (the “Destination Country”), We may transfer your Personal Information
from your country of origin (the “Origin Country”) to the Destination Country to
enable you to access Our Application and ensure a seamless customer experience
while using Our Application in the Destination Country. In such circumstances, We
will obtain your consent to transfer your Personal Information from the Origin
Country to the Destination Country to ensure compliance with applicable laws and
regulations.
2. We will comply with all applicable laws and regulations and/or use Our best efforts to
ensure a level of protection equivalent to the commitments set out in this Privacy
Policy.
7. Security of Your Personal Information.
The confidentiality of your Personal Information is of utmost importance to Us. We will
use Our best efforts to protect and secure your data and/or Personal Information against
unauthorized access, collection, use, and/or disclosure, unlawful processing, accidental
loss, destruction, damage, or similar risks. However, the transmission of information over
the internet is not completely secure. Although We will make Our best efforts to protect
your Personal Information, you acknowledge that We cannot guarantee the integrity and
accuracy of any Personal Information you transmit over the Internet and/or guarantee that
such Personal Information will not be intercepted, accessed, disclosed, altered, and/or
destroyed by unauthorized third parties due to factors beyond Our control. You are
responsible for maintaining the confidentiality of your Account details, including your
password, and must always safeguard and/or remain responsible for the security of the
device you use.
8. Changes to This Privacy Policy.
We may review and amend this Privacy Policy at Our sole discretion from time to time to
ensure that this Privacy Policy remains consistent with Our future developments and/or
changes in legal or regulatory requirements. If We decide to amend this Privacy Policy,
We will notify you of such changes through a general notice published on the Application
and/or website, or otherwise by sending a notification to the email address registered in
your Account. You agree that you are responsible for reviewing this Privacy Policy
regularly for the latest information regarding Our data processing and/or data protection
practices, and that your continued use of Our Application or website, communication with
Us, and/or access to and use of the Services following any changes to this Privacy Policy
will be deemed your consent to this Privacy Policy and/or any amendments thereto.
9. Acknowledgment and Consent.
1. By agreeing to this Privacy Policy, you acknowledge that you have read and/or
understood this Privacy Policy and/or agree to all of its provisions. In particular, you
agree and/or consent to Us collecting, using, sharing, disclosing, storing, transferring,
and/or processing your Personal Information in accordance with this Privacy Policy.
2. Where you provide Us with Personal Information relating to another individual, such
as Personal Information relating to your spouse, family members, friends, and/or other
parties, you represent and/or warrant that you have obtained the consent of such
individual and hereby consent on behalf of such individual to the collection, use,
disclosure, and/or processing of their Personal Information by Us.
3. You may withdraw your consent to any or all collection, use, and/or disclosure of your
Personal Information at any time by providing Us with reasonable written notice using
the contact details specified below. Depending on the circumstances and/or nature of
the consent withdrawn, you should understand and/or acknowledge that, following
such withdrawal, you may no longer be able to use the Application and/or Services.
Withdrawal of your consent may result in the termination of your Account.
10. Anonymous Data.
We may create, use, license, and/or disclose Personal Information, provided that: 1) all
identifying elements have been removed so that the data, whether independently or
combined with other available data, cannot be linked to and/or associated with or used to
identify any individual; and 2) similar data has been aggregated so that the original data
forms part of a larger dataset.
11. Third-Party Platforms.
When you use Our Application and enable the fingerprint and/or facial recognition features
on your mobile device for authentication purposes, please note that We do not store such
biometric data. Unless otherwise notified to you, such data is stored on your mobile device
and/or may be stored by a third party, such as the manufacturer of your device. You agree
and acknowledge that We shall not be responsible for any unauthorized access to or loss
of any biometric data stored on your mobile device.
12. How to Contact Us.
If you have any questions regarding this Privacy Policy and/or any other complaints, please
contact Us. All of your correspondence will be recorded, logged, and stored in Our
archives.
I have read and understood this entire Privacy Policy, including its consequences, and hereby accept all rights, obligations, and provisions set forth herein.